Privacy Policy

This Privacy Policy sets out the commitment of On The Line Fencing (referred to as "we", "us", or "our") to protecting the privacy of personal information provided to us or collected by us offline or online, including through our website located at https://www.onthelinefencing.com.au/ (Site).

We operate in Adelaide, South Australia, and comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

The types of personal information we may collect about you depend on the nature of your interaction with us (such as submitting an online enquiry, requesting a quote, or engaging us for structural or fencing services). This information includes:

  • Identification & Contact Details: Full name, phone number, email address, residential address, and billing address.

  • Property & Project Data: Site location details, property boundary information, preliminary fencing/structure dimensions, photo uploads of the project area, and specific project requirements (e.g., fencing type, gates, sheds, verandahs, or gutters).

  • Communication & Enquiry Records: Details of enquiries made via our website contact forms, email, or telephone, along with records of our responses, quotes, and site assessment notes.

  • Financial & Payment Details: Payment details, bank transfer records, or deposit transaction details necessary to process orders or invoices.

  • Technical & Digital Data: Browser session and geo-location data, device information, IP address, network details, statistics on page views, search queries, and browsing behaviour collected through cookies and web analytics tools.

1. Types of Personal Information Collected

2. Collection of Personal Information

We collect personal information directly from you through various touchpoints, including when you:

  • Fill out a contact form, online quote calculator, or enquiry form on our Site;

  • Call, SMS, or email us regarding your fencing or outdoor building needs;

  • Request an on-site measure, property inspection, or job quote;

  • Provide site photos, architectural plans, or property boundary descriptions; or

  • Interact with our social media accounts, digital advertisements, or customer reviews.

From time to time, we may also collect personal information from third parties acting on your behalf (such as builders, property managers, or real estate agents) or from publicly available sources.

3. How We Use Customer Data & Respond to Enquiries

We collect, hold, use, and disclose your personal information primarily to respond to your project enquiries and deliver our services. Specific purposes include:

  • Responding to Enquiries: Contacting you via phone, email, or SMS to discuss your project requirements, schedule an on-site measure, clarify job details, or answer questions submitted through our Site;

  • Quote Preparation & Servicing: Preparing accurate cost estimates, ordering custom materials (e.g., Colorbond, steel framing, timber), and carrying out installation, repair, or maintenance work;

  • Administrative Operations: Internal record keeping, issuing tax invoices, processing deposits/payments, and tracking project schedules;

  • Site & Service Optimisation: Operating, maintaining, and improving our Site user experience and optimising our local trade services across Adelaide and South Australia; and

  • Direct Communication & Direct Marketing: Sending relevant service updates, maintenance advice, or seasonal offers related to fencing, sheds, verandahs, or gates. You may opt out of promotional messages at any time.

4. Disclosure of Personal Information to Third Parties

We do not sell or rent your personal information. However, to fulfill your enquiries and complete requested works, we may disclose your personal information to:

  • Operational Partners & Subcontractors: Qualified installers, machine operators, or tradespeople engaged by us to assist on your job site;

  • Material Suppliers & Logistics Providers: Suppliers (e.g., steel, timber, gate automation vendors) and freight contractors delivering materials directly to your site;

  • Professional & IT Service Providers: Web hosts, IT support, cloud data storage providers, email management platforms, and digital analytics services (e.g., Google Analytics);

  • Regulatory Authorities & Local Councils: Local South Australian councils or government bodies if required for building approvals, boundary verifications, or legal compliance; and

  • Legal & Professional Advisors: Our accountants, legal advisors, insurers, or dispute resolution representatives where necessary.

5. Overseas Disclosure

Some of our third-party IT service providers, cloud storage facilities, or analytics platforms may host or process data on servers located outside of Australia. Where overseas disclosure occurs, we take reasonable steps to ensure that data recipients protect your personal information in a manner consistent with the Australian Privacy Principles.

6. Sensitive Information

Sensitive information includes details about racial origin, political opinions, religious beliefs, health, or criminal records. We do not require or intentionally collect sensitive information for standard fencing and construction enquiries. If sensitive information is voluntarily provided to us, it will be kept strictly secure and handled in accordance with the APPs.

7. Storage, Security & Retention

We are committed to keeping your information secure. We take reasonable physical, technical, and administrative precautions to safeguard your personal data from loss, misuse, unauthorised access, modification, or disclosure. Digital data is stored on secure servers, and hard-copy documents are kept restricted.

While we take standard measures to protect data, information transmitted over the Internet is conveyed at your own risk.

8. Cookies and Digital Tracking

Our Site may use cookies, web beacons, and similar tracking technologies to improve navigation, save user preferences, and analyze web traffic.

  • Cookies: Small data files stored on your browser. Cookies help us understand how visitors use our website. You can set your browser to refuse cookies, though some website features may function with reduced capability.

  • Analytics & Retargeting: We may use tools like Google Analytics or social media pixels to measure page views and deliver relevant local trade advertising.

9. Your Rights & Controlling Your Personal Information

Access: You have the right to request access to the personal information we hold about you under the Privacy Act 1988 (Cth).

Correction: If you believe information we hold about you is inaccurate, out of date, or incomplete, please contact us to request a prompt correction.

Opt-Out / Unsubscribe: You may opt out of receiving non-essential communications or direct marketing at any time by contacting us using the details below or clicking the "unsubscribe" link in any promotional email.

Complaints: If you believe we have breached the Australian Privacy Principles, please submit your complaint in writing to our contact email below. We will promptly investigate and respond to you with our findings and corrective action.

10. External Links & Policy Amendments

  • Third-Party Links: Our Site may contain links to external websites. We do not control and are not responsible for the privacy practices of external sites.

  • Updates: We may update this Privacy Policy from time to time by publishing the revised version on our website.

11. Contact Details

For any questions, privacy requests, or concerns regarding how your customer data is handled, please contact:

On The Line Fencing

Adelaide, South Australia

Phone: 0428 051 703

Email: ontheline.fencing@gmail.com

Website: https://www.onthelinefencing.com.au

Last Updated: November 2026